Handmade Rose Petal Glass Tea Set, Lotus Gaiwan Cups, Preserved Floral Tea Ceremony

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pampasroom.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@pampasroom.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve all issues with you quickly and with personal attention.

Received defective product?
Received the wrong product?
Received a product not as described?
Solution: We replace it!

If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

Customer is responsible for associated shipping costs unless products are defective, wrong.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

Our refund policy is only applicable to successful returns.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Once we have processed your refund, you will receive a confirmation email from us. You’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.If you do not receive your refund after 7 days, please contact your payment processor directly for further information.

Shipping

Affected by Covid-19, there will be some delay on the delivery.

We are committed to provide you the best shipping options,we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

Verification

We will send you an confirmation email once your order is verified. After verification, in principle,the orders will not be cancelled during this period, considering handling process already start, but we will try our best to communicate with you via email to find an good solution.

The time frame for order delivery is divided into two parts:

Processing time:

Order verification, quality check and packaging，which take an additional 2–4 days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone timely.

Shipping time:

This refers to the time it takes for items to be shipped from our warehouse to the destination.Our logistics transportation is transported by charter flights to the following countries and regions. Different countries and regions require different transportation times, usually take between 5 and 12 business days. Please refer to the figure below.

 

Reachable country and transit time reference

Affected by the epidemic, the shipping time may be extended by about 3 days. You can check your logistics information through the footer [track your order]. If you have any questions, please contact us by email.

 

Shipment confirmation & Delivery

You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.