Frequently Asked Questions

Find answers about our real flower glassware, ordering, shipping, care, and wholesale services. If you need more help, email hello@pampasroom.com.

Products & Care

Are the flowers real?

Yes. Our signature glassware uses genuine preserved flowers arranged by hand. They are not printed floral patterns.

Will my piece look exactly like the photos?

Natural flowers vary in color, shape, size, and placement. These subtle differences are part of the handcrafted design and make every piece unique.

How should I care for real flower glassware?

Hand wash gently with a soft sponge. Do not use a dishwasher or microwave, avoid prolonged soaking, and do not use abrasive cleaners.

Can I order a custom flower color or a large quantity?

Selected flower colors, product assortments, bulk quantities, and branded packaging may be available. Visit our Wholesale & Custom page for the information needed to request a quote.

Orders & Shipping

Do you ship internationally?

We ship to many international destinations. Available shipping options are shown during checkout. See our Shipping & Delivery page for details.

How long does delivery take?

Order processing and quality checks generally take 2–4 business days. Shipping typically takes 5–12 business days, depending on the destination and carrier. Delays can occur during holidays, peak periods, or customs processing.

How can I track my package?

After your order ships, we will send a shipment confirmation email with tracking information. Tracking may take up to 24 hours to become active.

What if I entered the wrong shipping address?

Email hello@pampasroom.com as soon as possible with your order number and corrected address. We will try to update it before fulfillment, but changes cannot be guaranteed after an order has been processed or shipped.

What payment methods are accepted?

Available payment methods are displayed securely at checkout and can vary by location and device.

Returns & Support

Can I request a return?

Return requests can be submitted within 30 days of receiving an order, subject to the conditions on our Return & Refunds page. Email hello@pampasroom.com before sending anything back.

What should I do if my order arrives damaged?

Contact us promptly with your order number and clear photos of the product and packaging. We will review the issue and explain the available next steps.